Legal
Cancellation & Refund Policy
Last updated: April 2025
This policy governs cancellations and associated refunds for orders placed on dcryonics.com. Please read carefully before placing an order.
1. Order Cancellation by Customer
| Cancellation Timeframe | Cancellation Permission | Refund Status |
|---|---|---|
| Before payment is confirmed | โ Allowed | Not applicable |
| Within 24 hours of payment (before dispatch) | โ Allowed | Full refund within 7โ10 business days |
| After dispatch / in transit | โ ๏ธ Case-by-case | Partial refund after deducting shipping charges |
| After delivery | โ Not allowed (use Return Policy) | As per Return/Refund Policy |
| Custom-manufactured items | โ Non-cancellable | No refund |
2. How to Cancel an Order
- Login to your account and navigate to My Account โ My Orders.
- Locate the order and check its current status.
- If cancellation is eligible, contact us immediately at info.dcryonics@gmail.com with subject line:
CANCEL - [Order Number]. - Include your registered email, order number, and reason for cancellation.
3. Cancellation by DCryonics
We reserve the right to cancel orders due to:
- Stock unavailability.
- Payment verification failure.
- Force majeure events.
- Fraudulent or suspicious activity.
In such cases, a full refund will be initiated within 5โ7 business days.
4. Payment Failed Orders
If your payment failed but the amount was debited from your account, it will be automatically refunded by your bank/Razorpay within 5โ7 business days. Contact us with your transaction ID if the amount is not refunded.
5. Contact
DCryonics Private Limited
538, The Gokulesh City, Waghodia Road, Vadodara โ 390004, Gujarat
๐ +91 8735858679