Privacy Policy

DCryonics Private Limited ("DCryonics", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website dcryonics.com and use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, username.
• Contact Data: Email address, phone number, billing and shipping address.
• Transaction Data: Details about payments and orders placed with us.
• Technical Data: IP address, browser type, operating system, and usage statistics via server logs.
• GST Data: GSTIN (if provided by business customers) for invoice generation.

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders and transactions.
• Generate GST-compliant tax invoices.
• Send order confirmations and shipping updates.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Comply with applicable legal obligations.

3. Payment Information

All payment transactions are processed securely through Razorpay, a PCI DSS-compliant payment gateway. DCryonics does not store your credit/debit card details on our servers. Please review Razorpay's Privacy Policy at razorpay.com/privacy.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment processors (Razorpay) for transaction processing.
• Logistics partners for order delivery.
• Government authorities when legally required.

5. Data Security

We implement appropriate technical and organizational security measures including HTTPS encryption, hashed password storage, and CSRF protection to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian taxation law (typically 7 years for financial records under GST).

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

8. Cookies

Our website uses session cookies strictly for authentication and CSRF security purposes. We do not use advertising or tracking cookies.

9. Contact Us

For any privacy-related queries or to exercise your rights, contact us at: